Acceptable Use Policy

Last updated: June 2, 2026

1. Introduction

This Acceptable Use Policy applies to the Protocol11 website, digital products, online courses, exercise protocols, videos, written materials, downloadable files, member areas, user accounts, and any related services operated by STEI FIT LTD.

Company: STEI FIT LTD

Country of registration: Bulgaria

Company registration number / UIC: 208317691

Registered address: Country: BULGARIA
Region: Pleven, Municipality: Pleven
City/Village: Pleven city, pc 5800
str. ul. VARDAR № 5, fl. 2, ap. 5

Contact e-mail: stayfitbgsales@gmail.com

Throughout this Policy, “Protocol11”, “we”, “us”, and “our” refer to STEI FIT LTD.

By accessing our website, purchasing our products, creating an account, or using our digital content, you agree to follow this Acceptable Use Policy.

2. Purpose of This Policy

This Policy explains how you may and may not use our website, digital products, online courses, and related services.

It is designed to protect our platform, our intellectual property, our customers, our business, and the security and availability of our services.

3. Permitted Use

You may use Protocol11 products and services only for lawful, personal, and educational purposes.

When you purchase a digital product, you receive a personal, limited, non-exclusive, non-transferable license to access and use the content for your own personal learning and training purposes only.

You must use our website, courses, protocols, and materials in accordance with applicable law, this Policy, our Terms and Conditions, Refund Policy, Disclaimer, Privacy Policy, and any other legal pages published on our website.

4. Prohibited Activities

You must not use our website, products, services, or content for any unlawful, harmful, abusive, fraudulent, misleading, or unauthorized purpose.

Prohibited activities include, but are not limited to:

Violating any applicable law, regulation, court order, or legal obligation.
Using our website or services in a way that harms, threatens, harasses, abuses, defames, or intimidates another person.
Uploading, sending, or sharing unlawful, harmful, offensive, abusive, discriminatory, threatening, or misleading content.
Impersonating another person, company, trainer, customer, representative, or organization.
Providing false, inaccurate, or misleading information during checkout, account creation, support communication, or refund requests.
Attempting to access another user’s account or private information without permission.
Collecting or attempting to collect personal information about others without their consent.
Using our website or services for spam, scams, phishing, fraud, malware, or other abusive activity.
Encouraging, helping, or allowing another person to violate this Policy.

5. Account Security

You are responsible for keeping your account login details secure and confidential.

You must not share your username, password, login link, course access, or account with any other person.

If you believe that your account has been accessed without permission, you must contact us immediately at stayfitbgsales@gmail.com.

We are not responsible for losses, misuse, unauthorized access, or account activity caused by your failure to protect your login details.

6. Course Access and Digital Content Use

Protocol11 products are provided for individual use only, unless we expressly agree otherwise in writing.

You must not:

Share your course access with another person.
Allow another person to use your account.
Copy, download, record, reproduce, or extract course content except where this is expressly allowed.
Upload, publish, distribute, resell, transfer, or share our videos, lessons, protocols, downloads, graphics, images, or written materials.
Use our course content to create competing products, programs, courses, guides, protocols, or services.
Use our materials for commercial training, coaching, consulting, education, or business purposes without written permission from STEI FIT LTD.

Unauthorized sharing, copying, resale, or distribution of Protocol11 content may result in account termination, loss of access, refusal of future purchases, and legal action where permitted by law.

7. Intellectual Property Protection

All Protocol11 content, including online courses, exercise protocols, videos, text, images, graphics, logos, website content, product pages, downloads, and brand materials, is owned by or licensed to STEI FIT LTD, unless otherwise stated.

You must not infringe our intellectual property rights or the intellectual property rights of any third party.

You must not remove copyright notices, watermarks, trademarks, brand elements, or ownership information from our materials.

8. Technical Abuse and Security Violations

You must not interfere with the security, performance, integrity, or availability of our website, platform, accounts, payment systems, or related services.

Prohibited technical activities include, but are not limited to:

Attempting to hack, bypass, disable, damage, or interfere with our website or systems.
Testing, scanning, or probing our systems for vulnerabilities without written permission.
Using bots, scrapers, automated tools, crawlers, or scripts to access, copy, collect, or extract data from our website or content.
Attempting to bypass payment systems, checkout restrictions, access controls, login systems, or digital protection measures.
Introducing viruses, malware, harmful code, corrupted files, or malicious software.
Overloading, flooding, spamming, or launching denial-of-service attacks against our website or services.
Attempting to reverse engineer, decompile, copy, or recreate our website, platform, digital products, or protected content.

9. Service Resources

You must not use our website or services in a way that consumes excessive resources, affects performance, disrupts access, or negatively impacts other users.

We may limit, suspend, or block access if we detect abnormal traffic, suspicious activity, automated access, excessive requests, unauthorized scraping, or activity that may harm our website or services.

10. Reviews, Comments, and User Submissions

If our website, platform, social media pages, or communication channels allow reviews, comments, feedback, messages, or other user submissions, you are responsible for the content you submit.

You must not submit content that is unlawful, abusive, defamatory, misleading, spam, offensive, discriminatory, infringing, or harmful to others.

We reserve the right to remove, edit, reject, or restrict user submissions that violate this Policy, our legal pages, or applicable law.

11. Payments, Refunds, and Misuse

You must not abuse payment systems, checkout processes, promotional codes, discounts, refund requests, chargebacks, or customer support processes.

Prohibited payment-related activity includes, but is not limited to:

Using stolen, unauthorized, or fraudulent payment methods.
Making false refund claims.
Opening abusive or dishonest payment disputes.
Using discount codes in a way that was not intended.
Attempting to obtain access to paid content without payment.

We reserve the right to provide relevant access records, order details, communication history, and account activity to payment processors or authorities when responding to disputes, fraud, abuse, or legal requests.

12. Enforcement

If you violate this Policy, we may take action at our discretion and where permitted by applicable law.

Actions may include:

Warning you about the violation.
Temporarily or permanently suspending your account.
Removing or restricting your access to courses, products, or services.
Blocking your access to the website.
Refusing future purchases or registrations.
Removing user content, comments, reviews, or submissions.
Reporting unlawful activity to payment providers, hosting providers, platform providers, legal authorities, or law enforcement.
Taking legal action to protect our rights, customers, platform, and intellectual property.

We may take action without prior notice if we believe the violation creates legal risk, security risk, intellectual property risk, payment risk, or harm to our business, customers, or services.

13. No Waiver of Rights

Failure to enforce this Policy in one situation does not mean that we waive our right to enforce it in another situation.

Nothing in this Policy limits any rights or remedies available to STEI FIT LTD under applicable law, contract, intellectual property law, consumer protection law, or other legal rules.

14. Reporting Violations

If you believe that someone is violating this Acceptable Use Policy, misusing our content, sharing our courses without permission, or engaging in harmful activity related to Protocol11, please contact us at:

stayfitbgsales@gmail.com

Please include as much detail as possible, including links, screenshots, account information, order details, or any other evidence that may help us investigate the issue.

15. Changes to This Policy

We may update or modify this Acceptable Use Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Your continued use of the website, services, digital products, or account after the updated Policy is published means that you accept the revised Policy.

16. Acceptance of This Policy

By accessing the Protocol11 website, creating an account, purchasing a product, or using our digital content, you confirm that you have read, understood, and agreed to this Acceptable Use Policy.

If you do not agree with this Policy, you must not use our website, products, services, or digital content.